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Entrepreneur: Build Great Customer Service into your Business with These 5 Tips

Originally published by Entrepreneur. By Scott Moyer, DriveSavers President Positive customer service experiences can inspire emotional responses toward a business such as trust, gratitude and loyalty. Through word-of-mouth, every customer has the potential to become a brand advocate and bring you more business. Try to create a “customer-service culture” of knowledge,…

Government Personal Data Requests Jump 120%

What happens when the government wants to know more about someone’s online and computer-based activities? Well, if it is a criminal investigation, the Foreign Intelligence Surveillance Act (FISA) gives the government the right to request personal information on customers from companies that provide online services, like Google, Yahoo, Microsoft and Facebook. We…

Press Release: First Educational Institution to Incorporate DriveSavers Hard Drive Simulator as a Training Tool

“Great opportunity to see what happens in the real world of data recovery” NOVATO, CA – April 12, 2011 – DriveSavers, the worldwide leader in data recovery services, announced today that Empire College, based in Santa Rosa, California, is the first educational institution to adopt the company’s hard disk drive simulator, “DriveSaver,” as…

NVMe: New Standard Interface for Solid State Drives

Solid-state drive (SSD) manufacturers are working with a new standard interface that allows SSDs to work at speeds closer to their full potential. The introduction of this new interface, which is called Non-Volatile Memory Express (NVMe), is similar in importance to the now-ubiquitous USB connections used to link computers and…

Press Release: Ponemon Institute Identifies Checklist for Security of Data Recovery Service Providers

DriveSavers is the only data recovery company worldwide to meet these security requirements RSA Conference 2010, Booth 229 March 1, 2010 – SAN FRANCISCO — (BUSINESS WIRE) — DriveSavers, the worldwide leader in data recovery services, today announced that an independent study by the Ponemon Institute, a privacy and information management research firm, has unveiled…

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